All about emerald
Leading Australian- owned manufacturer and distributor of smart energy-efficient products for over 16-yrs.
We want our customers to gain the most out of technology. So, we focus our energy on creating products that are technologically superior, last longer and perform better with energy-saving outcomes.
We have a dedicated team here to support you with all your enquiries. Please email [email protected]
We have a dedicated team here to support you with all your enquiries. Please email [email protected]
The Victorian Energy Upgrade program (VEU)
Victorian Energy Upgrades is a Victorian government energy efficiency program that allows every Victorian household and business to receive rebates or discounts on energy-saving products.
Every upgrade allows Accredited Providers to generate Victorian Energy Efficiency Certificates. Each certificate represents one tonne of greenhouse gas that has been prevented from entering our atmosphere. Accredited providers then sell these certificates to energy retailers.
The Victorian Government sets annual greenhouse gas reduction targets that require energy retailers to buy a certain number of certificates. In 2021, energy retailers will help reduce Victoria’s greenhouse gas emissions by 6.5 million tonnes through energy efficiency.
The Victorian Energy Upgrades (VEU) program is a Victorian Government program that provides households and businesses with discounted energy efficient products and services. Victorian households and businesses can access program activities and discounts through accredited providers who operate across the state.
Accredited providers create Victorian Energy Efficiency Certificates, which are sold to energy retailers. The VEU program currently provides a range of low and no-cost energy-saving options such as low-flow showerheads, IHD’s and lighting. It also provides subsidies for replacing major appliances such as hot water systems and heating.
Accredited providers create Victorian Energy Efficiency Certificates, which are sold to energy retailers. The VEU program currently provides a range of low and no-cost energy-saving options such as low-flow showerheads, IHD’s and lighting. It also provides subsidies for replacing major appliances such as hot water systems and heating.
Registering your company and getting started
emerald can arrange for one on one training. If you wish to complete a training session, please email [email protected]
Alternatively, please see a range of our training resources below:
Electricity advisor pack insert
Please follow the below steps to set up your installers.
- Head to the emerald EMS (VEU) dashboard
- Navigate up to “admin” “field Workers” “Fieldworker register”
- Click “Add Field worker” in the right-hand corner of the screen.
- Complete all installer details
- Select their working status as “active”
- Make the “work Assignment” “standard”
- Check box field worker abilities “30 – In home displays”
- “Save details” bottom right-hand corner
- Navigate to “add work days” and add the field worker’s start and end date.
- Navigate to “suburbs”, click “all visible suburbs” then “save suburbs”
Purchase Electricity Advisors
You can conveniently purchase your emerald electricity advisors from your preferred electrical wholesaler while stocking up on all your other essentails.
The installation
The installation process can take an average of 10-20 Minutes. Time of installation is based on several things, if the customer has all the required information on hand Eg: customer bill, email address and password, and access to the smart meter, these things can all inpact the install time.
- Locate the impulse light on the front of the electricity meter which flashes when power is being used.
- Record the number on the meter which explains how many times your meter flashes for each kWh of energy your home uses. This number is usually located on the front of your electricity meter.
- Clean the meter using the alcohol wipe. Allow the area to dry. Select the most appropriate mounting bracket so the sensor will be directly over the red light. In most cases, this will be the rectangular bracket.
- Remove the backing tape cover and place the mount over the flashing red light. Press for 30secs to allow the tape to stick. Making sure the impulse light is showing directly in the hole of the bracket.
- Attach the sensor to the mounting bracket and turn the Electricity Advisor on by pressing the power button (back of the transmitter) & hold > 1sec (until the front logo flashes 3 times).
- Use the magnetic feet to place the Electricity Advisor on the outside of the meter box.
Link – Electricity advisor pack insert
Submit proof of installation
All proof is submitted while completing the job in the data force app. Proof of installation required EG.
- A selfie (photo of your face)
- A photo of the building
- A photo of the customer’s smart meter prior to installation.
- A photo of the back of the IHD transmitter displaying the serial number and paring code.
- A photo of the electricity bill physical or online version. Must outline tariff structure, rates and customer details.
- A photo of the customer’s smart meter post installation displaying the IHD correctly installed and the smart meter serial number.
- A photo of the “successfully paired” screen displayed on the customer phone outlining, IHD serial number, Property address, Electricity distribution company, electricity retailer and electricity rates.
* All photo evidence MUST be GeoTagged (photo location must be turned on prior to the photo being taken), Clear (readable), If you’re unsure take more photos!
Dataforce Runabout is a mobile field services application (front end) for Dataforce ASAP, available on iOS and Android. Dataforce Runabout is the tool used to capture data such as photos, signatures and other job-related information in the field. Including out of the box support for Australian Energy efficiency schemes including: The VEU program (Victoria)
Payments
Once your job has been deemed “invoice eligible” and the job has been invoiced, payment will be made to your account of choice.
Payment is made to your account of choice within 28 days of a completed audit.
The payment is made to your account of choice. Prior to your first payment, we will follow up to confirm your payment details.
Support
We have a dedicated team here to support you with all your enquiries. Please email [email protected] or call 02 9466 6000
Once your job has been deemed “invoice eligible” and the job has been invoiced, payment will be made to your account of choice within 28 days.
We have a dedicated team here to support you with all your enquiries. Please email [email protected] or call 02 9466 6000
ASAP is the Data Force backend dashboard. We encourage you to use ASAP to set up your installers, manage installs and schedule bulk installs.
